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Christopher Ward - Luxury Swiss Watches

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customer services


There are two parts to our unique, industry leading Guarantee under our CW360 Customer Care Programme:


Our success depends on you being completely happy with your Christopher Ward watch. If for any reason you aren’t, you have up to 60 days to return your watch FREE of charge and receive a replacement or full refund by return without any quibbles or excuses from us.


Your watch has premium grade high precision Swiss made movement at its heart so it’s unlikely to go wrong. However, if it does develop a mechanical fault within five years we will be happy to repair or replace it. Guaranteed.

Here’s what one of our American customers, Gene Bricker of Euless, Texas recently had to say about the Guarantee:

“I’m here to testify how great the Guarantee is. I purchased a Henley recently. After wearing it for a short time, I came to the conclusion it was too large for my wrist. It’s a beautiful watch;just not for me. I returned it for a prompt, full refund – no questions asked. Now I’ll be looking for another Christopher Ward watch , perhaps a forthcoming model. I’d like to see something a bit thinner. I’d even go for a manual wind watch, as long as it’s an automatic."

"Christopher Ward - great company. Buy with confidence”

‘You just got yourself another very satisfied customer. Received your watch this morning and it exceeded my expectations in every way. Fast service, excellent packaging, beautiful watch and the personal touch makes it complete. Became a Christopher Ward fan instantly...’

Mark Rab, Heemstede, The Netherlands