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60|60 Guarantee

Investing in a Christopher Ward watch means enjoying a lifetime of support and service, starting with our famous 60|60 Guarantee – one of the most comprehensive guarantees in the world of watchmaking.

  • 60-day free returns

    If for any reason you’re not happy with your watch, you have up to 60 days to return it free of charge, either by ordering a returns pack or, if you’re outside the UK, by requesting a refund for your shipping charges from our Customer Services team.

    For a full, no-quibble refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.

  • 60-month (5-year) movement guarantee

    It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss-made movement at its heart. However, if it does develop a fault within five years, we’ll be happy to repair or replace the movement.

    You can return the watch to us for diagnosis either by ordering a returns pack or, if you’re outside the UK, by requesting a refund for your shipping charges from our Customer Services team.

    Quartz battery replacements are not considered a movement fault.

    Not all mechanical issues are considered faults. We recommend regular watch Servicing at 3-4 year intervals to keep your watch in good working order: Book a service or repair

  • Does bracelet resizing affect my 60|60 Guarantee?

    No, resizing does not affect the 60|60 Guarantee, but please include any bracelet links that have been removed when returning the watch.

  • Does engraving affect my 60|60 Guarantee?

    No, engraving does not affect the 60|60 Guarantee. Should you wish to return the watch for a refund, please note that we can’t refund the engraving charge you originally paid.

  • Can I delay the guarantee start-date for a gift?

    No, unfortunately we can’t offer this – the guarantee starts on the date that you receive the item.

  • Is the 60|60 Guarantee transferable if I pass my watch on?

    Yes. If the new owner can contact us with the original purchase information and paperwork, we will honour the 60-month (5 year) movement guarantee if the movement is found to be faulty and the watch was originally purchased within that time.