Customer support

We pride ourselves on our customer service. So whether you’re an existing customer or a newcomer looking to find out more about our watches, we’re always happy to help:

Contact us
It’s always great to hear from customers, existing and new. To get in touch please click here.

Not sure where to start? Explore the FAQs below, and we’ll point you in the right direction.

Everything you need to know about how we dispatch our watches – and what it means for you.

Duties and taxes
Details on local taxes and duties depending on where you are in the world.

How to return your Christopher Ward watch to us – quickly and safely.

Five-year guarantee
Find out about our industry-leading five-year movement guarantee and why it gives you peace of mind.

Service and repairs
Need a repair or want to give your watch a service? Here’s what our technical team can do for you – and how long it’ll take.

Owner’s handbooks
Whatever Christopher Ward watch you own, you’ll find PDFs of all the owner’s manuals here.

If you’re gifting a CW watch, here’s how you can make it truly personal.

PayPal Credit
Spread the cost of paying for your watch – without the interest.

Enabling customers to purchase using crypto as a payment method.