After the closure caused by the health crisis, we’re pleased to tell you our service and repairs team is back in business!

If you need to arrange a service or repair for your Christopher Ward watch please email us on the below address:
repairs@christopherward.co.uk

Once you’ve sent your email a dedicated member of the customer support team will be in touch with you within one working day to organise the collection of your watch. They’ll continue to be your main point of contact throughout the process.

Once the watch is received back at CW one of our technicians will diagnose what the issue may be and update you on how long everything will take. And if there are any charges, they’ll let you know before progressing further.

In short, you’ll be updated every step of the way.

If your movement is faulty, and your watch was bought within the last five years, we’ll likely replace or repair the movement free of charge under our 60|60 Guarantee. We’ll confirm this when we receive your watch.

If you own a quartz watch and it’s stopped working, the battery probably needs changing. We’ll be happy to do that for you – and we’ll let you know the cost beforehand.

FAQs

Do you service and/ or repair watches from other brands? No, we only service and repair Christopher Ward watches. 

How’s my repair/service going? Find out by emailing us at repairs@christopherward.co.uk.