Frequently asked questions
What is the 60|60 Guarantee?
It’s our industry-leading guarantee programme. You can read about it here.
Are there any discount codes available?
You’ll find our current discount and vouchers code via our email and social media. Sign up to receive our emails in the footer below and follow us on Facebook, Instagram or Twitter.
We don’t offer one-off, group or repeat purchase discounts.
Can I request a serial number?
Yes, we do offer serial number requests for our Limited Edition watches. To make your request, please call our customer services team on 01628 763040, or email firstname.lastname@example.org.
Serial number requests cannot, at this time, be made on the website.
Please note, by requesting a specific serial number, there may be delays in shipping your watch. You’ll be made aware of this by a member of the team at the point of placing your order.
What size leather strap or steel bracelet should I choose?
Standard-sized straps fit the majority of people, and steel or mesh bracelets can be resized to suit most wrists. And thanks to our ingenious quick-release mechanism, changing a Christopher Ward strap is child’s play.
If you want to be sure that your bracelet fits straight out of the box, follow the steps below to measure your wrist:
– Wrap a piece of paper or string around your wrist. At the point of overlap make a mark with a pen
– Measure the length of paper to the marked point.
Then, just before adding the product to your basket, choose 'Bracelet Resize' and select your wrist size from the list.
Check out our ‘How to change a watch strap’ video here.
What does ‘pre-order’ mean?
It means that this watch isn’t ready yet and is still under construction at our atelier in Switzerland. The ‘pre-order date’ is the date we expect it to be ready to ship to customers. You will be charged upfront for this purchase.
Please note, if any of the components of your purchase are on pre-order, the whole order will be held until all items are in stock.
Can I exchange my watch?
We don’t offer an exchange service. Sorry.
How do I return a watch to you?
We take returns via post only – we have no facility at 1, Park Street for managing returns. Information about how to return a watch is here.
If I ordered bracelet resizing, next-day delivery, and/or engraving, can I get a full refund?
You will receive a full refund, less the cost of any optional extra on the original order.
For example, if you buy a watch and we re-size the bracelet, and you then return it for a refund, you will receive the full value back minus the charge for resizing which is approximately £10/$15/€15.
Do you have a list of stockists?
We only sell directly through this website. But you can arrange a visit to our showroom in Maidenhead where you’ll be able to buy our watches.
What payment methods do you offer? Depending on the currency you purchase in and your shipping/billing address you will be served specific payment methods. Please see below:
- Universal Payment Methods
- Additional payment methods based on shipping/billing locations are:
- PayPal Credit
- United Kingdom
- PayPal Credit
- Hong Kong