Duties and Taxes

How are taxes and duties calculated?

    Taxes and duties are calculated based on your shipping destination and the value of your order. It will then be shown on your order summary where relevant.

Do duties include an MPF charge?

    Yes. The MPF (Merchandise Processing Fee) is a charge imposed by a government on goods being imported into their country. It is used to cover the costs associated with processing imported merchandise. The fee amount can vary and is typically based on the value of the goods being imported.

How are taxes handled for the UK and EU?

    Prices include VAT for the UK and EU. We have a standardised euro pricing structure for the EU, considering VAT differences between member states. Christopher Ward pays the VAT to the local EU authority.

How are duties handled for EU countries?

    We ship on a DDP (Delivered Duty Paid) basis, meaning all local taxes and import duties are included in the price. If you are asked to pay extra charges, contact our customer service team for assistance and potential reimbursement.

How are taxes and duties handled for the USA?

    We deliver orders on a DDP basis, ensuring no unexpected duty charges and full cost visibility. Prices shown exclude customs duties and sales taxes, which will be added at checkout if applicable:

    • Duties: Apply if the order is over US$800.
    • Local Taxes: Added if Christopher Ward is legally required to collect sales tax.
In which states do you collect sales tax?
    • Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.
Are sales taxes refunded if I return my watch?

    Yes, sales taxes are refunded if you return your watch.

How are taxes and duties handled for Australia, Canada, Singapore, UAE, Oman, Bahrain, Qatar, Kuwait and Hong Kong?

    Orders are delivered on a DDP basis, ensuring no unexpected duty charges and full cost visibility. Prices shown exclude customs duties and sales taxes, which will be added at checkout if applicable:

    • Duties: Apply if the order exceeds the legal threshold (no duties for Hong Kong).
    • Local Taxes: Added on all orders to these countries. Sales taxes are refunded if you return your watch.

    If you are asked to pay extra charges, contact our customer service team for assistance and potential reimbursement.

How are taxes and duties handled for the rest of the world?

    Orders are shipped DAP (Duty at Port). Prices shown exclude taxes and duties. You will need to pay all import duties, customs, and local taxes before receiving your order. Contact your local customs office for an estimate or see indicative charges here.

Do customs officials require any specific information?

    For orders shipped to the USA, Customs officials may request your Social Security Number or Tax Identification numbers. DHL will contact you if this is required needed.

Are customs duties refunded when returning a watch?

    Customs duties cannot be refunded when you return your watch.

Are there any duties for repairing or servicing a watch?

    Repairing or servicing a watch does not incur customs duties. If you are asked to pay extra charges, contact our customer service team for assistance and potential reimbursement.